BackCase study · Kabalana, Sri LankaClient

Sisters Sri Lanka

Rooms inland. A café steps from the beach.

A guesthouse, a villa and a vegetarian café that people already loved, with no brand and no website of its own. I gave it a name to stand under and a site that takes guests straight to the sisters.

Type
Client: four rooms, a villa, a café and a shop
Where · Year
Kabalana, Ahangama · 2026
Services
Brand identity · Website · Copy · Technical SEO
Live
sisterssrilanka.com ↗
The first screen: the crest over the villa terrace and 'A four-room boutique guesthouse and private two-bedroom villa' Sleep: the guesthouse and Sanda Villa cards with prices and 'Rated 4.9 by 417 guests on Google' Eat: 'Open daily', the take-away corner from 06:30 and the café from 08:00 The menu: a fully vegetarian kitchen serving breakfast, brunch and lunch The booking enquiry: room, guests, dates, and a WhatsApp link
1 of 5 · Arrive

The crest, the villa terrace, and two ways in: the rooms or the café.

01Origin

Loved, and nowhere of its own

Burcu and Burçin, two sisters from Istanbul, came to Ahangama in 2019 and stayed.

By 2026 they had four rooms, a villa, a fully vegetarian café, a small shop and fourteen women from the village on the payroll. 417 Google reviews at 4.9. Fourteen thousand people following along on Instagram.

What they didn't have was a website, or a brand. Instagram was the shopfront. Bookings came through Airbnb and Booking.com, and the platforms took a cut of every one.

The old script 'Sisters' sign on the guesthouse gate
Before: the old script on the gate
A coffee cup with the new peacock crest under the espresso machine
After: the new crest on the cups

02The brief

A village home, poured with care

The brief asked for a place that feels lived in, not a resort.

The benchmarks were Kip and Mellow, both in Sri Lanka. Sisters had to sit warmer and more storied than either. The timeline was six to eight weeks.

One

Authentic

Considered, never corporate. Not polished for its own sake.

Two

Community and craft

Local women, local produce, made by hand.

Three

Open-hearted

Dogs, kids and solo travellers all welcome. Nothing precious.

Four

A cross-cultural table

Turkish, Mediterranean and Sri Lankan, without clashing.

03The world

Two doors, eight hundred metres apart

The rooms sit inland on a quiet lane. The café is 800 metres away, twenty metres back from the beach at Kabalana.

A guesthouse asks you to commit: dates, names, how many. A café asks nothing except that you turn up before four. Opposite jobs, and they don't share a page well. So the site runs at two speeds under one roof.

Walk it

Drag along the lane from the guesthouse gate to the café. The page changes what it asks of you on the way.

0 m · 0 min

Sleep

Your own door. Four rooms and a villa, prices on the page, dates and a name. Confirmed by email within a day.

Eat and Shop

A table by the beach. The hours, the menu and the walk, then the page gets out of the way.

  • Three namesSisters Sri Lanka above, Sisters Away for the rooms and Sisters Kabalana for the café. Someone can arrive at the café and never meet the guesthouse, so each stands on its own doorstep while the type and spacing stay identical.
  • The rule bookShort lines, plain facts, the place's own photographs, and nothing that makes a village home look like a resort.

04Identity

Two peacocks, and a second read

They had a name and nothing under it. Trading since 2019, 417 reviews deep, and nothing to put on a cup.

The peacock wasn't the first animal on the table. A monkey came close, until it didn't: in Sri Lanka the monkey reads as a pest, not a symbol. The peacock won partly because it was already there. Peacocks are common around Ahangama, and a couple still turn up on the guesthouse roof. Partly, too, because of what they mean locally: elegant, royal. The fourteen women who work there confirmed it landed.

The drawing is two peacocks facing each other inside an arch, with a second read underneath: the two sisters. SISTERS above, SRI LANKA below, Sinhala either side, ESTD 2019 between their feet. The year they started, not the year I drew it.

The crest in the primary rust colourway
Three approved colourways

Rust, the primary

On cups, menus and the website. The mark that stands for all three businesses.

The crest hand-painted on the guesthouse entrance wallHand-painted on the wall
The Sisters Sri Lanka wordmark in Cormorant SC, ESTD 2019The wordmark
The breakfast set menu printed on cream cardThe menu
A poster with the wordmark over the jungle gardenPoster
The crest in sienna on creamOn cream
The crest on a coffee cupOn the cups
The menu on a café table with a coffee and flowersAt the table
The old script sign on the gateThe old gate, for now

Pick things up. Everything here is in use.

Two tiers, from the discovery work: a questionnaire, a guest avatar, then reference images the sisters reacted to. Tap to copy.

Everyday

Wordmark and headlines
Cormorant SC

Light weight. Real candidates were set side by side until one matched the crest's quiet formality instead of competing with it.

Dates, labels, body
MONTSERRAT SEMI BOLD

Hours, prices, buttons, the small print. The supporting work.

05The website

Sleep, Eat, Shop: one roof, two speeds

Each part of the site answers the one question a visitor brings to it.

Sleep

Can I stay, and when? Four rooms and Sanda Villa, prices shown, a live calendar for each.

Slows you down

Eat

What, when, and how do I get there? Hours, the 800 metre walk, the menu.

Gets out of the way

Shop

Can I take some home? The showroom behind the café.

A few photographs

Find us

Which door is which? Both pins on one map, 800 metres apart.

The map

Book

Dates and a name, or a message on WhatsApp.

Every screen
Open daily

The café, on Kabalana time

The take-away corner opens at 06:30 for the early surfers. The café sits down from eight until four. The site gives the hours in plain words, so nobody walks 800 metres to a closed door.

The strip below reads the time in Kabalana right now and works out what's open.

Kabalana --:--Checking…

Take-away

06:30 to 13:00. Coffee, pastries, fresh bites to go.

…

The café

08:00 to 16:00. Brunch, à la carte, unhurried.

…

The shop

08:00 to 16:00, behind the café.

…
Booking without the platforms

Dates and a name

Pick the room or the villa, the guests and the nights. Prices are on the page before you ask, with the Google rating beside them. The sisters confirm by email within 24 hours, and a deposit by bank transfer holds the dates.

Try it. Nothing is sent from this page.

Send a booking enquiry.

Room
Guests
Nights

Rated 4.9 by 417 guests on Google

Seasonal rate confirmed by email within 24 hours. Deposit by bank transfer, the rest on arrival.

Under the surface

Found by the right name

Structured data tells Google, and the AI assistants that read it, which listing is the guesthouse and which is the café, with real hours and the real menu in rupees. The page title names the brand and the place.

HTTPS with HSTS, real 404s, no sideways scroll on phones. The founders' portrait went from 1.86 MB to 127 KB, and the hero film from 49.7 MB to 2.5.

The pool at Sisters Away with the crest on the wall behind it

06Writing and handover

Their voice, cut to size

Small places get talked up. This one doesn't need it.

None of it started with me. Burcu and Burçin gave me the material, what they wanted said and how they'd say it, and I wrote and rewrote from there. Short lines, plain facts, no adjectives doing work the place already does.

Only five places to stay. They go quickly.

Turkish breakfast, all morning long.

Two sisters from Istanbul who never went home.

Small by intention. Considered by design.

Six months, then the keys

They asked me to stay on, so I run the site for six months. The domain and hosting are already theirs. Then it moves to an editor they drive themselves: prices, dates, photographs, words. The handover is a date in the diary, not a promise.

07How it was made

Human-directed, AI-produced

I set the direction, made the calls, and checked every word against the sisters.

PartToolsMy role
Crest and wordmarkDrawn by meDesigned, three colourways
Guest avatarPerplexity (research)Questionnaire with the sisters, then wrote the avatar
Colour referencesGemini (AI-generated reference images)Directed, then chose with the sisters
PhotographySiriwan Champorn, and the sisters' own photosSelected and sequenced
Menu and image rendersHiggsfield (AI-generated)Art direction
Hero filmHiggsfield (an AI montage of real photos)Directed, cut for desktop and phone
WritingAaron & Claude assisted, from the sisters' own materialWrote, rewrote
TestingA simulated 200-visitor panel, a 10-site benchmark, an SEO and GEO auditChose what to fix and what not to
  • The monkeyIn Sri Lanka it reads as a pest.
  • Palm fronds and forest greenThe brief suggested a green, botanical badge. The discovery work pointed warm, and the peacock was already on the roof.
  • A booking engine called a choiceDirect booking isn't live because their payment account isn't open yet. The site takes enquiries and says so, rather than calling a form a philosophy.
  • Claims the site can't backAn earlier draft of this page mentioned integrations and results that don't exist. They came out.

08Testing

200 visitors, and the fixes that went live

I put the live site in front of 200 simulated visitors, 25 from each of eight audiences, to find out who it works for and where it breaks.

The panel was synthetic: AI personas built to match surfers, digital nomads, families, groups of friends, café-goers, Turkish visitors, boutique hospitality owners and sceptics who always book through a platform. They judged the live text and 33 real screenshots, 23 of them on phones. It's directional, not a substitute for real guests.

First impressionAll 2007.6
Would hire the studio25 hospitality owners6.0
Trust25 platform sceptics5.4
Ease of bookingAll 2004.4
Would book direct25 platform sceptics3.9
49 of 200

noticed any rating at all, though 4.9 from 417 reviews beats every site in the benchmark. Those who saw it trusted the site more: 7.4 out of 10, against 6.6.

● one visitor who noticed the rating

  • The look worksEvery group rated it highest. The food photography was praised 87 times. Favourite sections: the rooms, the café, the story.
  • Booking was the gap61 of 200 would still book through a platform, and 70 were undecided.
  • A dead end45 tapped the WhatsApp link, which went to a placeholder number. Their trust fell to 6.2, against 7.0.
  • Search saw a different caféThe data Google read listed dishes the café doesn't serve, priced in dollars.
What I changed, live 5 October

Seven fixes

  1. WhatsApp goes to the real number, and sits beside the enquiry form.
  2. "Rated 4.9 by 417 guests on Google", under every room price.
  3. The real menu in rupees, in the data Google reads.
  4. The hero film from 49.7 MB to 2.5, with a portrait cut for phones.
  5. The privacy policy rewritten for an enquiry form.
  6. "Can I cancel?" answered in one line, and the terms match how guests pay.
  7. The title names the brand and the place; photos moved to WebP.
What I didn't change

The look, and the booking engine

The look stays: every group rated it highest. A real booking engine is the fix for the 4.4, and it waits on their payment account, so it's a second job, not a same-day tweak. So is a page each for the rooms, the villa and the café. And no hand-drawn layer until there are real drawings: three design-loop rounds proved lines drawn in code read as icons.

Testing informs the work; it doesn't write it.

09Timeline

Five weeks, against a brief of six to eight

  1. 2019

    Sisters opens in Ahangama

  2. 5 Aug 2026

    Brief agreed: brand, site, copy and SEO in six to eight weeks

  3. Aug 2026

    Discovery: questionnaire, guest avatar, colour references

    The monkey out, the peacock in.

  4. 7 Sep 2026

    Site live at sisterssrilanka.com

  5. 21 Sep 2026

    Brand package delivered: crest in three colourways, wordmark, palette, type

  6. 27 Sep 2026

    Site review: 200-visitor panel, 10-site benchmark, SEO and GEO audit, three design-loop rounds

  7. 5 Oct 2026

    The panel's fixes go live, and the sisters' review comes in

10Where it stands

Found first, by name

Sisters Away holds 4.9 across 129 Google reviews. Sisters Kabalana holds 4.9 across 288.

The site ranks first for the café and second for the guesthouse, above their own Instagram and every aggregator, and the description Google shows is the one written for it. Figures read from Google, September 2026. I'm not claiming I caused that; rankings depend on a lot of things.

Next: the crest gets cast for the gate, direct booking opens with their payment account, and the brand rolls on to cups, tees and stickers.

Burcu and Burçin on a wooden bench on the guesthouse veranda

“Aaron completely understood the task and came up with a design we instantly loved.”

We own a coffee shop and a boutique hotel on the southern coast of Sri Lanka. When we started in 2019, it was a very small operation, but over time, Sisters Sri Lanka grew, and so did the competition. We realized we needed a strong logo and professional branding, which we never had before, as well as a website to connect directly with our customers instead of relying solely on third-party platforms.

We reached out to BOH.digital, explained our needs, and shared what we were aiming for. The process was super smooth. He was super attentive to details and put his absolute best into the entire process.

As Sisters Sri Lanka, we are so happy with the results and happily recommend BOH.digital!

Burcu & Burçin, founders, Sisters Sri Lanka

What it means for your business

Loved but unreachable is fixable

If guests find you on Instagram and pay a platform to book, a site of your own is the shortest route to keeping that commission.

One roof, several doors

A guesthouse, a café and a shop can share a brand without sharing a page.

A mark that means something locally

Pick the symbol your staff and neighbours recognise, not the one on a mood board.

Your voice, tidied

The best lines come from the owners. My job is to cut them to size.

You own it

Domain and hosting in your name, and a handover date in the diary.

People already love your place? Let's give them a way in.

Brand, direction and build
Aaron Reilly
Writing
Aaron Reilly, assisted by Claude, from the sisters' own material
Photography
Siriwan Champorn and the sisters; renders made with Higgsfield
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